1 reviews | Active since Aug 2022
POOR customer service Debonairs Cape Road
I ordered via Uber Eats and incorrect pizza was delivered. I called the store to advise them, the operator said they would discuss with the manager and would call me back. Needless to say, they didn't call back. I called back the next day and spoke to the manager.She asked where the pizza was and I told her we ate some of it. I wanted to know the price difference between my pizza and the incorrect one delivered so that I could at least get a refund for that difference.She said that I must send a photo and said that the photo wouldn't really help as they had been ****** on previous occasions by people who claim to have gotten a wrong delivery. I sent her the pictures and call log to show that I did really call. I never heard from them again.
I am infuriated by the treatment I got from that store. Especially the part about being ****** by other customers. I sent an email also to Debonairs but never got a response. I no longer care about the pizza, but I hate the way I was treated. I will never by their pizza again.
