kT
khethiwe T

1 reviews | Active since Oct 2016

04 Oct 2016, 17:31

POOR CUSTOMER SERVICE CASE NUMBER-208165

<p>Westville Deboniars what a lack of good customer service, even more dissapointing when its from the manager on duty by the name Lucy. I orded half chicken and veg tripple de, Sharon who assisted at moment confirmed that the veg pizza has avos and the one with meat had no avo, we have people that are fasting and its disrespectful to feed them meat when they shouldn't be eating it, but sadly some of that pizza with avo had meat. we returned some of it and "LUCY" the manager on duty tells me to my face that im lying and i moved the avos, how disrespectful is that when i trusted what they told me as specialist in pizzas, and she had the nerve to ask me if i checked it. whats really sad is that she brought the pizza back to try prove the point and the facts were infront of her, the pizza with meat had avo on it. My point is that mistakes do happen dont justify an invalid point if facts are infront of you, accept your mistake and apologies, dont tell me you understand when you dont. your managers need to be retrained before somebody throws that pizza back at them.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply05 Oct 2016, 08:39
Official

Thank you very much for taking the time to report your experience with our Westville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)