Poor Customer Service at Debonairs Pizza Khayelitsha.

Am not happy with service I received at Debonairs Pizza Khayelitsha and I have concern with a guy called Brandon who work at Debonairs Pizza Khayelitsha treats customers like his children. He shouted at me as I called to follow up on my order placed via phone he didn't authorize the driver to deliver my order. I was assisted by Olwethu at Debonairs Pizza Khayelitsha and I told Olwethu to place the order for 16h15 later cause I will be still at work that time. At 16h30 I called to find about my order luckily enough the call was answered by Olwethu so asked about the order she said they tried to call the landline I provided so they couldn't deliver my order because and she politely asked to transfer to the person who's giving authorization to driver to deliver orders. Which is Brandon when I spoke with to find out the whereabouts of my order so that they can arrange the order again he raised his voice as if he speaking with his child. He simply forgot that he still speaking with the customer here not his stuff members I even told him to calm down as I was going to suggest solution to the problem as I saw that am at fault here instead he raised his voice and told me there are many ******ies that are happen to Makhaza as his poor excuse not to authorize the driver though the delivery address is in public space such as Makhaza Shoprite Centre at Nedbank even told next time placing my order to Nedbank Makhaza if by mistake there were unable to reach they can still send the driver cause I will still be at work that moment to pay up my order. He lack some characteristics of treating clients fairly here and poor customer service as leader if he's one. Now I ended up have to wait +30 minutes tops for my order he made it seems like am doing him a favor here. And please kindly leave some warning messages on your apps/web whenever it's working cause clearly placing orders via phone calls it's not for me vele I already used to place my instructions on my Debonairs app peacefully not to deal to with unprofessional leaders over the phone like Brandon.