Poor customer service and poor customer care

On Saturday the 27th July 2024, I order three pizzas on Debonairs app at 18:21 and my ETA was 19:01. I only received my order at 19:55 and this was after I have called the call center several times wanting to know where my order was without any response. All the call center agents said they will call the store to find out for me and get back, which they took more than 15 minutes to do that. I eventually recieved my order and all the pizzas were very cold, dry and stale, we could even finish the pizza. I left a review on the app, and one of the call center agent call me to if the order was delivered and I told her my complaint and she said the store manager will call me but to date no one Calle me. On the 03rd of August I logged the complaint on their customer care portal. I received the message saying the case was logged but not even a single person called me.