Poor customer service and 'employee' exploitation

Good evening

On Saturday I ordered Pizza at 19:12 and it was only delivered at 20:22. I called the call centre 3 times to check how far was my order and they could not account. Eventually when he arrived he claimed that he fell from his motorbike and he was scared to inform the office because he would be fired. The pizza was extremely cold and squashed. The order was also incorrect.

I have the following concerns with Debonairs 1. Falling from the motorcycle should be reported as an injury on duty according to the Occupational Health and safety requirements. It is clear that employees are not encouraged to report workplaces incidents within Debonairs, the poor guy was scared that he will be fired if he reported the incident 2. The employer couldn't account the location of the driver, how would you know if he is hijacked or something bad happened to him? So clearly safety is not of concern to Debonairs 3. The driver raised concerns that he was of foreign national and he does not want to cause trouble. Again, the Occupational Health and Safety act deems everyone including contractors and permanent personnel as employees and they should all be protected from hazards. 4. I could not get through to the Princess Crossing line directly I had to speak to *********** call Centre agents who lacked customer services 5. When I told the driver about the black sticker and explained what it meant he seemed clueless but I paid because he was about to attack me. Clearly that is a sign that your employees are not well trained