1 reviews | Active since Sept 2015
Poor Customer service
<p>i ordered a pizza at Debonairs Pizza Yoeville yesterday (10.08.2016) 5:14pm and the pizza was only delivered to me at 7pm, i was cold i told the guy that i am not paying for it and he called Cynthia from the shop. she was arrogant and she told me i must give the guy the pizza they will prepare another pizza and send the driver. i didnt give the driver a pizza back.</p> <p> </p> <p>My question now is why Debonairs tells us that if the DOT is not red the pizza is FREE, when your outlets doesnt comply with that rule?</p>
Good day Phumlani
Thank you very much for taking the time to report your experience with our Yeoville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Good day Phumlani
Thank you very much for taking the time to report your experience with our Yeoville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)