Poor Customer Service

On Saturday the 27th of March I was at Heidelberg Mall and decided to buy pizza. I was told to wait for my oder for 45 minutes which ended up being over an hour when I complained to the lady manager she asked the ladies at the kitcchen and made a mockery out of my order and unfortunately I could hear them telling her that there is nothing they can do and loughed about it whilst looking at them and didn't care how I felt even when she tried to repremind them. Orders that came after me left me there still waiting. I'm not sure but I think her name was Nomsa. At the till there was a short guy working on the day