POOR CUSTOMER SERVICE

28 May 2020 Dear Manager,

I would like to express my disappointment in the service received from Kaalfontein Debonairs.

I placed my order at 16:44 and received it at 19:55

Because we live in an estate, I couldn’t check if my order was correct at the time it was delivered. When I got into my house to dish up I found that the order was not the correct one.

I then called the store (kaalfontein) to let them know about this and to try find a solution on what to do next.

I spoke to a guy who said he was the manager who told me to eat it because there was nothing he could do at the time .

I then told him that my family were allergic to some of the flavors that I received hence me ordering on tla our, he then told me to not eat it and that the correct order would be prepared and delivered the next day.

When I asked (in shock) if my family was to go to bed hungry he didn’t even care. I asked him what the store would do to apologize for inconveniencing me ( I had suggested that I get my correct order and a refund as this has inconvenienced me big time) and he said NO.

I don’t know how you have managers who don’t know customer service.

I was inconvenienced and now my family should go to bed hungry as a result of someone’s incompetence. I refuse.

Please advise on how this will be remedied as I have lost confidence in the mamangement of Kaalfontein and in fact I will not be ordering from Debonairs anytime soon and will definitely go on social media about this.

I further received a call the next day (29 May 2020) at 15h00 from the owner of the store who apologized and said that the left over pizza would be collected and that I would receive the pizza I ordered. To date I have not received the pizza and no phone call was made.

The service is totally unacceptable!

Totally disappointed.

Lerato Mongala ***