1 reviews | Active since Feb 2015
Poor customer service
On Friday i phoned in to order dinner for the family and was told that the order would be ready at about 18h40. I get to the store at about 18h50 and guess what, they had not even started with my order, so what the point of wasting my time and money phoning if i get to the store and have to wait like a walk in customer, what is the point of offering a call and collect service if you still have to wait half an hour for your food. The worst part is when the management takes no responsibility for this and does not even bother to call the clients to see what the problem was about, goes to show that Debonairs is a company that just does not give a damn about their customers all they expect is as soon as you walk in , you must pay your money into their coffers and then you may endure bad customer service.
Thank you very much for taking the time to report your experience with our Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)