KL
Katende L
1 reviews | Active since Mar 2017
14 Aug 2019, 15:15
Poor customer service
Ordered a chicken triple decker pizza on the 15 June 2019 from the Vorna Valley - Midway Mews branch in Midrand. The pizza was dry and crusty with no topping.
I logged a complaint on twitter to which i received a case number. To date, no one in the team has contacted me as per the communication I received. This is about 2 months later.
This is very poor customer service and lack of respect for money people spend at your establishment. May my refund please be processed urgently.
Helpful (0)
Replies (3)0
Replies (3)
Debonairs Pizza's replyOfficial
20 Aug 2019, 13:57Hi Katende
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that tried to make contact but to no avail.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that tried to make contact but to no avail.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply20 Aug 2019, 13:57
Official
Hi Katende
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that tried to make contact but to no avail.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that tried to make contact but to no avail.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
KL
Katende L's updateReviewer Update
28 Aug 2019, 17:25Hi Debonairs,
I received a call from one of the managers and was advised that the value of my order would be refunded in a few weeklong days.
This is has not yet happened and again I remain without a resolution to my query.
Besides this, no one from customer care has attempted to call me.
I have supp**** my contact details multiple times before
I received a call from one of the managers and was advised that the value of my order would be refunded in a few weeklong days.
This is has not yet happened and again I remain without a resolution to my query.
Besides this, no one from customer care has attempted to call me.
I have supp**** my contact details multiple times before
KL
Katende L's update28 Aug 2019, 17:25
Reviewer Update
Hi Debonairs,
I received a call from one of the managers and was advised that the value of my order would be refunded in a few weeklong days.
This is has not yet happened and again I remain without a resolution to my query.
Besides this, no one from customer care has attempted to call me.
I have supp**** my contact details multiple times before
I received a call from one of the managers and was advised that the value of my order would be refunded in a few weeklong days.
This is has not yet happened and again I remain without a resolution to my query.
Besides this, no one from customer care has attempted to call me.
I have supp**** my contact details multiple times before
KL
Katende L's updateReviewer Update
03 Jan 2020, 15:01It’s now 2020 and this has not yet been resolved. So much for customer service. Disappointing!
KL
Katende L's update03 Jan 2020, 15:01
Reviewer Update
It’s now 2020 and this has not yet been resolved. So much for customer service. Disappointing!