Poor Customer Service

Deboniairs Kloof has absolutely the worst service I have ever received from ANY Debonairs.

-I placed an order online and it was received by the store at 10:43. - I did a follow-up on my order at 11:25 and was told they had an issue with the driver, but he was leaving and he would arrive shortly. - At 11:48 I called again to enquire and I was told that they had no cheese grillers, but my order was finished and that I'd receive it at 11:55 - At 11:59 I called to enquire about the order as it still wasn't with me, I was told that the driver is only then leaving the store so I asked what the issue is and I received attitude so I cancelled the order. -I then called head office and spoke to James in complaints who I explained everything to, he then said he would try and resolve the issue for me. -Upon follow-up with the store James called me to tell me I would get the pizza on.the house, I was in the area so I drove to the store. -Upon arrival I explained who I was and two managers were called and we explained to them.we are here to pick up our free pizza as per our call with head office. -The manager (Ashika Singh) said she would add a real deal to my order just to show how sorry they are about the order. -The original order was cold, so I walked away from the store as they were warming it up. -When I came back the lady working the till told me I had to pay for the order, so I asked how because the call I received from head office said something completely different. -The store manager Ashika Singh was shouting at me telling me I'm lying there is no such thing, I can't get my pizza for free. -The head office was then called again, asked to speak to James and he was unavailable, during this time the manager was still reprimanding me like a child in a store full of staff and a parking lot nearby. -We later got a hold of James and there was a miscommunication between them (James and the store) this then resulted in a different message being conveyed to me. -I tell the manager that this can't be my fault they and she continued to reprimand me like a child. -The store manager has absolutely no respect for clients and I don't believe she should be working there.