Poor Customer Experience

I placed an order (***8) online and have been waiting for it for close to 2 hours. An hour of which the driver has apparently been on his way.

Now when I can for a refund the lady I spoke is impatient with me because "its not in her hands to do cancellations and refunds" and I must get in touch with a 3rd party because they process online orders for them.

I eventually spoke to a much nicer gentleman named Thami Khabo who explained their predicament in a much more professional manner.

Generally the service experienced was bad, the order tracking process was offline, I cant get a refund immediately because of an internal process that is not explained in the purchasing process. This is truly disappointing and to be expected only from an amateur organization.