1 reviews | Active since Feb 2015
Poor client service
On the 19-12-2015 I placed an order at Debonairs pizza (Kimberley long street) I paid with a credit card, after 3 hours of waiting for delivery I cancelled the order, I requested a refund of which I was promised it would be transferee into my account, I'm still waiting for that refund till this day. I have been dealing with Lizette who requested my bank statement that reflects the transaction because it doesn't reflect on their account, I struggled getting feedback from her eventually she asked for my bank statement again, she went quiet after that I sent her emails with no avail. On the 17-02-2015 she said she has a meeting with their FM and she will keep me updated. I'm still awaiting on her for that feedback.
Thank you very much for taking the time to report your experience with our Kimberley Long Street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kimberley Long Street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)