Poor, appalling waiting time

Good day

I'm sure I'm about to a concern that majority of your customers have as a Debonairs brand and please don't misunderstand my email, this is not a complaint against the Seshego restaurant but against the brand for failing to realize an opportunity to grow, expand and increase your profits, not to mention employment. Here's a message I left on a chat that was ended by a robot due to unavailability of tracking of orders almost 2 hours after I placed it.

I've tried contacting the store and the number takes me to a call centre for orders. When I ask to track the order, I'm transferred to a phone that's unattended. Then I called again and this time when I'm transferred I got a message that the mailbox is full. At the time of writing this the time was 13h17, vs an order placed at 11h32. I don't have an issue with the restaurant but the capacity of the place to handle a large number of orders and the waiting time is ridiculous, I've ordered in store before and the waiting time is similar. Surely who ever is at the top, by just looking at the turnaround for orders to be dispensed, there's a need for a much bigger restaurant and or new store. It feels like your customers are being taken for granted and not everyone can actually complain. I received my order at 13h20,almost 2 hours later. My previous order was done in store and it took 2h15 to get the order. Please pay attention to the store's performance and when there's a need for expansion like in this case, please appreciate your customers

Not every company cares about their clients until a competitor is placed next to you and make you start to sweat.

Customer service is not a principle but a culture and in this case, the executive of Debonairs, you are not only failing the brand but your employees as well.

None of the top guys are at the front of servicing clients, but can you imagine the frustration your employees have to absorb so UNNECESSARILY?

By the way, this complaint was forwarded to an email address as noted on the Debonairs and it was immediately rejected by the mailbox hence its now on Hello Peter. ***