EO
Eben O
1 reviews | Active since Apr 2012
02 Nov 2019, 18:18
Plastic pizza
Order # ***8 Order placed 31 October 2019 11:09
I order my pizza, had some slices and finished the last few the following day, and finishing the last slices I felt something, felt like raw pastry, but then was a piece of Plastic, I sent mail to customer care, no reply! This is the first time it ever happened to me, and im disgusted, I took a photo before disposing of the box
Helpful (0)
Replies (2)0
Replies (2)
Debonairs Pizza's replyOfficial
03 Nov 2019, 14:40Hi Eben
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Debonairs Pizza's reply03 Nov 2019, 14:40
Official
Hi Eben
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
EO
Eben O's updateReviewer Update
06 Nov 2019, 09:05Im still waiting
I got a sms saying you were unable to get hold of me, yet I did not get any calls
I got a sms saying you were unable to get hold of me, yet I did not get any calls
EO
Eben O's update06 Nov 2019, 09:05
Reviewer Update
Im still waiting
I got a sms saying you were unable to get hold of me, yet I did not get any calls
I got a sms saying you were unable to get hold of me, yet I did not get any calls