Pizzas delivered after 2.5 hours
Pizzas to the value of more than R300 was ordered for delivery on Friday night, 8 April at 18:26 . At 20:00 when I followed up why it is taking so long, we were promised that the driver were on his way. Several subsequent calls gave us similar promises. The pizzas were eventually delivered at 21:15, more than 2.5 hrs after ordering - the pizzas were ice cold. Debonairs didn't return my money, even though their quality policy stated that when the \red dot is black\" the pizza will be free, neither did they apologize. Even my official complaint to their website was ignored to date. "
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Debonairs Pizza's replyOfficial
14 Apr 2016, 10:26Hello hermienp,
Thank you very much for taking the time to report your experience with our Queenswood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Queenswood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply14 Apr 2016, 10:26
Official
Hello hermienp,
Thank you very much for taking the time to report your experience with our Queenswood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Queenswood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)