Pizza with ****roach filling

6 May 11:46am I placed an order at Debonairs Westville Mall order number 8. I was told my order will take 35- 50minutes. My order was delivered at 13:03. Whiles eating pizza I discovered a ****roach in the pizza. 15:07pm I called Debonairs Westville a lady answered I told her what I found in my pizza. Before I could say anymore she said I must hold for a Manager, about 10seconds whiles holding for a Manager she hung up. 15:09pm I called again another lady with a different name answered as I was trying to explain my issue, she also said I must hold for a Manager, about 15seconds holding she hung up. I looked up for a customer care number online. 15:22 I contacted ***. I was told to take pictures and forward them to *** I did at 16:02pm. I was informed turnaround time for complaints was 24 -36 hours.

16:12 Manager who introduced herself as Pinky, called me. I explained my issue, her response is what shocked me the most and made me angry "Did all pieces of my pizza have ****roaches?". I responded to her by saying that is the most ridiculous question, I placed an order for a pizza I was not expecting to get a ****roach I was certainly not looking through my pizza whiles eating it to see if there were ****roaches. She asked me if it was possible to take pictures and forward them to her. I told her I will forward her an email already sent to Customer care upon hearing customer care has been informed she told me to wait for their response.

Today marks beginning of 6th day and I have not received any response from Debonairs. My money went down the drain. I will never recommend Debonairs to anyone. The service they gave me is terrible, I don't wish it upon any customer.