“Pizza will be mine” Debonairs Pizza

What a pathetic service from your delivery guy named Lucky in Bloemfontein Twin City/Lemo Mall. He was late without communicating and I asked about it he said “the pizza will be his if I cancel the order as it will be considered a damage by the store and not on him”. Is that how you guys work or teach your employees to work with customers I wonder. You should train your drivers better on customer service.