JM
Joy M
1 reviews | Active since Apr 2015
30 Jan 2019, 20:22
Pizza was delivered an hour late. Considering we 0.4km away from the Northcliff store
Ordered a Pizza online at 18h25. I tried a number of times to track the order online. Pizza delivery arrived at 19h46 an hour later. Pizza was cold. The dipping doughnuts was dried out. Chocolate sauce was disgusting. The online response was not user friendly.. Disappointing service
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Debonairs Pizza's replyOfficial
04 Feb 2019, 13:06Hi Joy
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply04 Feb 2019, 13:06
Official
Hi Joy
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***