Pizza toppings stuck on the inside of the box

I ordered pizzas at Debonnaires Columbine with extra cheese for the large one. After it was delivered, I opened it only to find that the toppings were stuck on the inside of the box. Sent a complaint online , was told that the franchise will contact me. They did not I called them after 24 hrs and was told they did not receive a complaint from customer services. I was further told that I can get 50% off the next time I ordered another pizza. I was flabbergasted. I told them I do not want any of their pizzas because it looked too disgusting to eat especially because I tried to sc**** it off the box but the paper came off too. I even mentioned that it looked like someone sat on it. As a result I just wanted my money back - I could not trust the service anymore I was promised another call, 3rd time unlucky. This time I was asked to bring the pizza in and they would refund me - after 72 hours. BTW I ordered online, paid for delivery and and gave a tip. What saddens me is that I told them with the first and second complaints that I was not well and wished for a speedy resolution. That fell on deaf ears. There was no offer of sending the driver to come collect the pizza at least, seeing that they are the ones that inconvenienced me. There have been so many stories of people doing disgusting things to deliveries, and I thought they would want to redeem themselves very quickly. It just became a tug of war. When you deal with food, you take every precaution to make sure that you deliver absolute quality, safe and on time. Extremely disappointed. I have no words to express the shock at the service I received. Excellent service has eluded me in this regard. So sad.