BT
Barbara T
1 reviews | Active since May 2019
10 May 2019, 11:45
Pizza tasted Horrible
The pizzas was over baked and dry. No taste on the cream chicken. There was no creamy anything on the creamy Chicken. It tasted like over cooked dry cardboard. The base had more taste and had more moisture then the toppings. There was absolutely nothing amazing and I'm really disappointing as We were celebrating. the pizzas really didn't taste like a elite pizza restaurants pizza...especially Debonair's! I'm not impressed and even if it was a small amount, I just spent my money on something horrible. I want either a refund or something or I will complain on hello peter!
PS, I tried complaining through your website but not even that was working!!!
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Replies (2)BT
Barbara T's updateReviewer Update
10 May 2019, 12:05Blessing from Debonairs phoned me and making excuses...saying that they will better the quality and that they will speak to the branch manager regarding some compensation...the next day i got a sms to say that the query of case no: 631783 has been resolved...
I think that is very bad, obviously they don't care or think my complaint is important enough...I will never buy from them again and will definitely spread the word...>:(
BT
Barbara T's update10 May 2019, 12:05
Reviewer Update
Blessing from Debonairs phoned me and making excuses...saying that they will better the quality and that they will speak to the branch manager regarding some compensation...the next day i got a sms to say that the query of case no: 631783 has been resolved...
I think that is very bad, obviously they don't care or think my complaint is important enough...I will never buy from them again and will definitely spread the word...>:(
Debonairs Pizza's replyOfficial
15 May 2019, 09:17Hi Barbara
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated your unsatisfactory feedback to our team.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated your unsatisfactory feedback to our team.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply15 May 2019, 09:17
Official
Hi Barbara
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated your unsatisfactory feedback to our team.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated your unsatisfactory feedback to our team.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***