1 reviews | Active since Feb 2015
PIZZA SERVICE GONE WRONG
Firstly am so disappointed in the service I got from the Debonairs in Katlehong(East Rand).I am not sure if they thought I've never bought or ate a triple decker before,I get there and order a triple decker I think my mistake was not checking before I left,Once I got home and open the box I found a SINGLE BASE pizza with no cheese on top what's so ever.I had to DRIVE BACK so they can fix THEIR mess.I get there and ask the cashier if this is a triple decker and she had The NERVE to say it was,I then asked for the manager(with dreadlocks) and I asked her also she only looked at it then took it back to the kitchen (without saying A WORD) after she stood there without saying a word ONLY after a while they came back and gave me the box again NO APOLOGY from them what's so ever.Their attitude really sucks <br> I am so disappointed in the service I got what makes it worse is that its NOT the first time!!! I think they should go for customer service training so that they can learn how to treat a customer!
Thank you very much for taking the time to report your experience with our Katlehong branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Katlehong branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
