MF
Malcolm F
1 reviews | Active since Aug 2012
21 Sept 2015, 11:48
Pizza's incomplete and hardly any toppings
On Saturday night, I purchased 6 pizza's at Debonairs Gateway.<br> It was 3 on the double specials. I queried with the cashier about the size of the pizzas and toppings and was informed they are normal, but limited to 6 pizzas to choose from. This was no problem.<br> But this was not the case.<br> <br> On opening the boxes I was horrified to see the standard and quality. They seemed incomplete with areas that had no cheese or toppings, and the toppings that were in the pizzas were very little.<br> <br> The Pizza's and service are unacceptable.<br>
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Debonairs Pizza's replyOfficial
22 Sept 2015, 11:00Hello mal_206,
Thank you very much for taking the time to report your experience with our Gateway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Gateway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply22 Sept 2015, 11:00
Official
Hello mal_206,
Thank you very much for taking the time to report your experience with our Gateway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Gateway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)