KN
KHELINA N

1 reviews | Active since Mar 2011

16 Mar 2019, 00:01

Pizza paid for Online Not Delivered

I ordered my Pizza Online ,an hour later I get a call from one of the female employees , who then unapologetically informs me without even sounding like she gives a damn ,that my pizza won't be delivered tonight (Friday 9pm)... I asked her why not, she's says there's a shortage of drivers , she doesn't even apologize for this inconvenience, I'm angry at the fact that ,its Friday and Black supervised businesses have a certain level of incompetence because they're in a hurry to go home instead of serving all their customers, as far as I know they could have been lying because they wanted to close early. The manager (male - with a different accent) then agreed for my pizza to be delivered in the morning , Im sleeping on an empty stomach because of bad customer service. I'm a regular there I expected better. I'm angry and I hope the management and stuff gets taught better customer service. The worst service I've experienced in a long time.its not Debonairs standard that I'm used to. I'll no longer be ordering my Pizza from Debonairs Mayfair .... Unimpressed, angry , hungry and disappointed.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply22 Mar 2019, 14:41
Official
Hi Khelina
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***