AF
Anton F
1 reviews | Active since Dec 2015
21 Dec 2015, 16:03
Pizza ordered twise
We ordered a large chicken filla pizza for delivery , they delivered it and we started eating it only to find that there was NO chicken!!! Only mushrooms and sauce between the base and the cheese topping. We phoned them and they sent a new pizza ( taking the previous one back). Only to find the excact same problem!!!! We've been customers for years but seems like times have changed now. Will try another pizza place in the future. They picked up the second pizza as well with a cash refund after asking if we would like the same pizza AGAIN!!!! Thanks Debonairs for the good past years but for now i'll move on.
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Debonairs Pizza's replyOfficial
24 Dec 2015, 08:50Hello Anton Fourie87,
Thank you very much for taking the time to report your experience with our Richards Bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Richards Bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
Debonairs Pizza's reply24 Dec 2015, 08:50
Official
Hello Anton Fourie87,
Thank you very much for taking the time to report your experience with our Richards Bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Richards Bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,