Pizza not up to standard

I would like to complaint with regards to the service I received yesterday.<br> 1. I was kept on holding for more than 3 min.<br> 2. Called back placed my order and was informed that it will take 1hr30min, I informed the lady to cancel my order because its too late.<br> 3.@ 20:10 the delivery guy came with my order and advise he cannot take it back because he will have to pay for it and my husband felt bad and took the pizza.<br> 4.we ordered a triple decker something meaty. the last layer had nothing on it was just dow. the 2nd layer had no sauce. i am very disappointed in that pizza and knowing that I paid the full price for such poor quality its funny and u guys just call to say I'm sorry when we complain. Sorry doesn't always make thing better. we pay for a service and expect to get it, it doesn't matter if the shop is busy or not. everybody needs to be treated like customers. this is terrible service and having to pay R147.90 plus R10 delivery fee for a order that I cancelled i expected something better. If this is the kind of service I get I will rather stay away.<br> <br> Poor Service, Poor Quality , Poor everything but we must pay full for this kind of service.