LB
Lungile B
1 reviews | Active since Feb 2015
08 Apr 2016, 15:37
Pizza not delivered on time
I ordered a triple decker pizza on the Wednesday during lunch time, i asked for it to be delivered at my workplace as usual. It took over 1 hour and 30 minutes to be delivered even after my numerous calls asking about it, this was meant to be my lunch but it became my early supper because of the lateness. And to make matters worse the pizza was cold. I then called them again, they told me about weather being bad and that they only had two drivers of which they did not tell me when i was ordering.<br> <br> I was very disappointed and willing to spread the word about bad service at Debonairs Pizza Middelburg
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Debonairs Pizza's replyOfficial
11 Apr 2016, 11:00Hello Loongy B,
Thank you very much for taking the time to report your experience with our Middelburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Middelburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply11 Apr 2016, 11:00
Official
Hello Loongy B,
Thank you very much for taking the time to report your experience with our Middelburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Middelburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)