1 reviews | Active since Jul 2011
Pizza Never Delivered - I want my MONEY BACK
On the 8 June 2019, at approximately 19:17, I placed an order at Phillipnel store telephonically for Michelle at Little Manhattan, and I went to the store to make a payment ( pizza + delivery fee) in order for her pizza to be delivered and the fact that is was never delivered it caused all sorts of problems you could think of. All i need right now is my money back - I have called the store upon the realization on failure to deliver – few days later, and I must say, their service is extremely bad, she said she will come back to me, which never happened, whenever I call I get told that she is in a meeting with the big boss ( Mr Vuresh – Big Boss, managers Thami & Michelle and Chantel answered the phone ). My question is who is making money here for this franchise to be profitable or for this boss to even have a job - as it seems like a customer care or centricity doesn't fit anywhere in the picture. I need to make one thing clear, that money is still mine as delivery of goods never took place. The only reason I haven’t been able to come and demand my money is person is because I don’t stay around – but I will be back and visit this store.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
One of the consultant or manager or complaints handler Calvin called me from *** and assured me that, they will look into my complaint and nothing has happened Case Number - 691600. And some rude lady whenever I call to follow up tells me, there is no such a person and they cant give me my money back. What kind of business and franchisee is Debonairs running, with *********** and people who has disregard for customer's service, more so, their complaints which is critical in improving their overall delivery process or whatever lead to failure to deliver.
Debonairs, all I need is my money - after all is mine, and I don't understand why you refusing to give me a mere R 114, which is think is nothing to you compared to you are offering in your current R 1 million competition. I WANT MY MONEY PLEASE..................
One of the consultant or manager or complaints handler Calvin called me from *** and assured me that, they will look into my complaint and nothing has happened Case Number - 691600. And some rude lady whenever I call to follow up tells me, there is no such a person and they cant give me my money back. What kind of business and franchisee is Debonairs running, with *********** and people who has disregard for customer's service, more so, their complaints which is critical in improving their overall delivery process or whatever lead to failure to deliver.
Debonairs, all I need is my money - after all is mine, and I don't understand why you refusing to give me a mere R 114, which is think is nothing to you compared to you are offering in your current R 1 million competition. I WANT MY MONEY PLEASE..................