pizza missing ingredients

I ordered a meaty pizza filla from your Randburg branch on Tuesday the 26th May just before 17h30. The cashier convinced me to order add extra cheese which I did agree to and was billed extra for that. When I got my order, the pizza was dry and didn't look like extra cheese was added and it also did not have sping onion as per norm. I informed the gentleman who took my order that I wasn't happy with my pizza whereas I paid over R100 for the meal. He did nothing apart from saying- sorry, I am sure they forgot. He returned back to the till and the lady at the back asked him what was wrong and he told her that the customer is not happy with her pizza and that there was no extra cheese and no spring onions. I could hear her response from where I was sitting by saying 'ini, uthi ufunani kanti'(what? What is it that the customer wants?). My sister was so sad and we both couldn't understand why the other lady was so upset and rude. Paying so much money for a pizza that was not up to standard and bad service, I must say that we were both so disappointed by the treatment we received.