Pizza getting cold while staff is chatting

<p>A few months ago I visited Debonairs Tyger Valley and was served by Patrick. I waited for my pizza for about 25 minutes before asking him about my order. Turns out my pizza had been standing on the shelf for most of the time I was waiting, he just forgot to tell me (or activate the remote notification gadget he gave me). OK, mistakes happen.</p> <p>Fast forward to this evening, which is my first visit after this previous incident. Store is quiet and no other customer in sight. Patrick comes strolling in from the back and takes my order. 15 minutes later, recalling my previous visit, I interrupt his chit-chat with the delivery guy and ask him about my order. He looks confused and checks the shelf, asking me what I ordered. Lo and behold, he picks up the pizza I saw him placing on the shelf 10 minutes ago and hands it to me. I ask him why he didn't let me know my order was ready (I was standing right by the counter throughout). Blank look.</p> <p>This guy needs to catch a wakeup. I'll steer clear until then.</p>