1 reviews | Active since Dec 2013
Pizza delivery order that took the whole night
I called at 18h30 to order a delivery and was told the order will arrive in 30 minutes. I called after 50 minutes and was told the driver is on his way. 70 minutes later i called to cancel and was transferred to the manager who asked to call me back. Driver came after 90 minutes, i paid with my card only to realize the order was incorrect. He has since vanished with my money and i dont have my pizza. What time is my supper supposed to be tonight?
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***