ST
Sipho T

1 reviews | Active since Jan 2012

06 Apr 2016, 16:24

Pizza Delivery

I'm very disappointed at the service that debonairs offers in dobsonville.<br> <br> On Monday the 4 April 2016 my wife orderd a pizza which was around 6pm and we were told the delivery takes 30minutes which was fine by us at 6:45 there was no delivery i phoned again and i was told that the driver should be there anytime which did not happen, i phoned again at 7:30 and the guy told me i must drop the line he will phone me back as there was a confusion about my order which never happend.<br> <br> I must say their service is unprofessional i wouldn't advise people to use their services they will and up eating bread and fried egg with tea at 8pm at night.<br> <br> Its so disappointing while your kids are looking forward that they are getting a pizza which it it does not happen because of *********** people.<br> <br> I hope their head office can do something about this as i expect an apology.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply07 Apr 2016, 09:22
Official
Hello Sipho-T,

Thank you very much for taking the time to report your experience with our Dobsonville, shopping ce... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)