MM
Mariette M
1 reviews | Active since Jun 2015
01 Dec 2015, 12:34
Pizza delivered at wrong address
Mr Mathe bought a pizza for the staff at Credit Solutions with directions for delivery. Woolworths in Garden Route Mall phoned us as the pizza was delivered there. I phoned Deborairs in Courtney Str where the lady that answered the phone couldn't even find the order and she would get management to phone me back. She phoned back and put the delivery guy on the phone that was very rude and he made me to be in the wrong. Very poor service!!!!! If it is not red it is for free, but now Debonairs is not even deivering our pizza as the driver left it at Woolworths in the mall!!!!!!
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Debonairs Pizza's replyOfficial
02 Dec 2015, 10:05Hello Marietteminnaar,
Thank you very much for taking the time to report your experience with our George branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our George branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply02 Dec 2015, 10:05
Official
Hello Marietteminnaar,
Thank you very much for taking the time to report your experience with our George branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our George branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)