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Adriaan N
1 reviews | Active since Feb 2019
14 Feb 2019, 20:49
Pizza cold cliché
I ordered pizzas it came 2hours late. They both were cold. The red dot was black which according to their quality assurance indicates the pizzas are free. I offered to pay for the expensive pizza it's R129. The less expensive one was R70.
The delivery guy said that he doesn't deliver pizzas for free and he doesn't care about the red dot. So to conclude the red dot quality assurance meens nothing.
I sent the pizzas back.
Debonairs always had the very best pizzas I used to love them. But looks like their going down. It's sad.
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Adriaan N's updateReviewer Update
16 Feb 2019, 17:20Debonairs quickly contacted me afterwards and made everything right. Thanx debonairs your pizza is great. Your after sales customer service is exquisite
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Adriaan N's update16 Feb 2019, 17:20
Reviewer Update
Debonairs quickly contacted me afterwards and made everything right. Thanx debonairs your pizza is great. Your after sales customer service is exquisite
Debonairs Pizza's replyOfficial
27 Feb 2019, 14:35Hi Adriaan
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. We are glad to hear that the matter has been resolved.
In the future please do not hesitate to get in touch with our Customer Care Line directly should you have any further comments or queries.
With Love,
The Debonairs Pizza Family Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. We are glad to hear that the matter has been resolved.
In the future please do not hesitate to get in touch with our Customer Care Line directly should you have any further comments or queries.
With Love,
The Debonairs Pizza Family Customer Care Line: ***
Debonairs Pizza's reply27 Feb 2019, 14:35
Official
Hi Adriaan
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. We are glad to hear that the matter has been resolved.
In the future please do not hesitate to get in touch with our Customer Care Line directly should you have any further comments or queries.
With Love,
The Debonairs Pizza Family Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. We are glad to hear that the matter has been resolved.
In the future please do not hesitate to get in touch with our Customer Care Line directly should you have any further comments or queries.
With Love,
The Debonairs Pizza Family Customer Care Line: ***
