Pizza arrived late and cold
<p>I ordered a 4 way special from Debonairs in Chartwell drive umhlanga at 7:15pm , the manager phoned me at 8:00pm to tell me the drive had broken down and the order would be delayed. I was okay with that as he promised it would be there soon. At 8:20 I recieved my order however the pizza was cold and the quality dot was black indicating the pizza is cold. I phoned the manager to complain and inquire about the free charge if the dot is black however he tried to convince me to send another pizza which would of meant waiting even longer on a Sunday evening. After 5 minutes I got fed up and told him not to worry, if you are willing to put this promise on your box why are managers not willing to humbly provide it? Instead he seemed more trained to handle this situation by sending another pizza instead?</p>
Thank you very much for taking the time to report your experience with our Umhlanga branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Umhlanga branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)