KM
Khomotso M

1 reviews | Active since Jun 2016

17 Jun 2016, 07:06

Pizza 2hours late and burnt crust

<p>I ordered a pizza from Debonairs Park view for delivery and arrived two hours late, and the delivery guy apologised and asked if I could just pay for the pizza even though it was late and the quality check dot was black. It states on the pizza that if the dot is black the pizza is free but I had to pay for this one. When I finally opened it and started eating it was chewy and when I checked the crust it was burnt. </p> <p> </p> <p>Debonairs, it's absolutely unfair that you don't keep your promises and you burn your pizzas and you make your delivery employees beg for forgiveness to make the customers feel bad! That guy was gonna have to pay for the pizza had I not paid, that's absolutely unfair! I will not be getting pizza there anytime soon.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply17 Jun 2016, 10:07
Official

Thank you very much for taking the time to report your experience with our Parkview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)