Paying for burned pizza

Good day,

I would like to share my parents bad experience when they ordered a large creme decker pizza at 14:00, because we are used to the quality pizza a excellent customer service.The cashier did not give them a receipt and there weren't a lot of customers, so maybe she was absent minded.

They came back home with the pizza after 15:00 and to their dismay, the pizza was burned (especially the sides and the base). Shame on them for taking advantage of paying customers and for lowering the high standards. I wouldn't be surprised If this pizza was reheated so that the lazy staff can move to the next order.

I hope this is not part of the strategy to recover costs from the pandemic, where considering the needs of customers is the least of their priorities? Do Debonairs franshises consider the demographics of customers and equity?

I find this to be *********, cruel and disgusting because at the end of the day they will earn an income and we we would have wasted time and money on greedy ******. Unfortunately we live 20 km from Mthatha, in a rural village, Matyeba A/A, Ward 05, Tsolo. So we can't take it back to the store.

My mother has taken photographs of the pizza as supporting evidence and we have sent a direct message to Debonairs Customer Support. Should they respond respond, I expect an apology and to be to be reimbursed. From now on, we will make our own pizza's.