1 reviews | Active since Nov 2016

28 Nov 2016, 13:29

Pathetic/stinking service

<p>Last night I phoned debonair florida around 20:20 to place and order and I spoke to a lady by the name of Kefilwe , she didn't know what she was doing cause I when I phone debonair to order I usually take 2min but this time around I was on the phone for 5min and 27seconds.I asked how much is the small tripple deca and she said its r44,90 and I told her I'd like to place an order for delivery and she it's fine they will deliver and she wanted to cut the call and I said sorry where are u gonna deliver thats when she asked for my number and I agave her the number 5times but she couldn't here what I was saying then I got MAD and I asked for the manager and she said the manager is busy and I spoke to some guy can't remember his name and he took my order and said I'll pay r59 and I got upset and told him that's not what kefilwe said..she said it's 44,99 she said she was giving me discount cause I was taking off the chilli sauce and the red peppers and the guy said no it's r59 I then hung up. An hour later the delivery guy was at my door to deliver and I told him I will not take this pizza..the guy I was speaking to over the phone was ****** rude her even hung up while my husband was speaking to him.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply29 Nov 2016, 10:33
Official

Thank you very much for taking the time to report your experience with our Florida branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)