Pathetic Service yet again

<p>I have had an awful experience yet again when ordering from Debonairs Pizza Port Shepstone. I placed an order online via the Debonairs Pizza app at 19:13 for a spicy chicken pizza and a season veg pizza. The order was delivered at 20:05 and paid for (with tip) and upon inspection of the order it was found to be totally lobsided in the box. The delivery guy was informed of this and he agreed that it was in bad condition and he would arrange for a new one to be delivered within "7 minutes" as they were already preparing a new order. After waiting for over 40 minutes I made several calls to the store who transferred me to the manager who was on voicemail I decided to complain to the call taker who placed me on hold and got the manager. The manager was completely unaware of this and promised to investigate and call me back in 5 minutes. She called me back close to 15 minutes later and informed me that a new order was being prepared. By this time I had already had enough as it was already 21:05 and everyone had gone to bed and I had lost my appetite. I just requested that they merely refund me and take their scrambled pizza back. A new delivery guy showed up with my refund at 21:35 and a new order which I declined to accept as compensation for my time wasted. All in all a complete waste of my time.</p> <p>I have previously had experiences with bugs in my pizza and meat in a veg pizza and I shudder to think of what else could go wrong. I dont blame the delivery guy but rather the store as they should be judged on the calibre of the employees they hire to represent their brand. </p> <p>Debonairs, if you give all your clients this sort of customer satisfaction I dont see what client base you'll be left with. There are many places that offer way better service and I'd chooose to rather support them than be subject to this kind of treatment.</p>