Pathetic service with a terrible manager!!!

On the 15 december 2019, at 16:56 i placed an order online with the halaal goodwood store. At 17:56 the driver calls me to ask for directions to my place. Mind u i am about 15 minutes away from them in parow. I gave him exact directions and which roads to turn into. He calls me back 10 minutes after to ask if i am on a certan road which i have no idea where that is. By now i am starving and upset. I told him i gave him directions so why is my order so late. He says he cannot find the place and the call drops. Maybe out of airtime ' so i call the store and its after 6 now. A guy answers n says he will call the driver and call me back asap. 15 minutes go by and no call. I call them using my own airtime. By now i am furious as hell. A lady answers and when i ask her about my order she says i must speak to the manager. So the manager comes on' the phone. She says her name is mercia. She has no customer service at all!! Lies to me and says she tried to call me when i placed the order as my adress was not picking up on the map. Shes insisting i never pick up the call. Im telling her its a lie because my phone was in my hand all the time.she went on and on saying she tried calling me. She asked for my whatsapp number to show proof she tried calling. When she sent me the proof it was a pic of my address. No proof of call. I told her i am going to social media with this. She doesn't deserve to be a manager there. No manager etiquette and zero customer service. I got my food almost 2 hours later.not even hot. But warm. I paid for it but i didnt want to because its their fault. Totally disgusted at this branch and i will post it all over social media. Pathetic service!!!!