Pathetic service we have to sleep hungry

I made an online delivery order at Eerster Rivier Debonairs, payment made including delivery fee for my area. I received confirmation of order. 10minutes later i receive a call telling me that they cannot deliver in Khayelitsha and I will have to wait for tomorrow to get refund. I asked if they cannot refer me to another debonairs or perhaps khayelitsha because their system is offline I tried them first before Eerster Rivier Debonairs and also Eerster Rivier Debonairs is one of the nearest debonairs on the list online ordering. Unfortunately they cannot refer me because they can't (what a WOW and a also cannot refund me now. I will receive the refund in the morning as I requested it and wanted to eat and my children wanted to eat. I wanted to buy food elsewhere because that was our last money. I requested to speak to the manager and the manager said that it is her speaking and there's nothing that she can do. No apologies and right now I'm sitting with my children hungry debonairs doesn't want to refund me and we are expecting money to buy groceries tomorrow from their father which is none of their business I didn't have to disclose that anyway they don't care. I'm so angry and lastly I was asked my banking details I gave them line got dropped after asking if she had taken correctly. I had to call the manager again to give details as I waited 5 minutes for call back assuming that it was network only to find out it wasn't manager is on another call I have to call back after 5 minutes I left a message and requested a call back. Manager called back rudely with sarcasm telling me I have to "obviously give the account number and the name of the bank that I'm using ". I gave the details I asked her so what should I do now coz we are sitting here hungry and that I want to buy food elsewhere she told me that there's no Nedbank atm which she can deposit the money I asked her what banks are nearby so I can give her another account number or look for someone who has that bank. All of a sudden she told me that she first has to speak to the call center and follow procedure. I will never purchase at debonairs again.Its a ****** disgrace.