TD
Trisha D

1 reviews | Active since Aug 2017

20 Jan 2018, 12:43

Pathetic Service-Naeem Carlton Centre

Terrible service from Naeem. I waited an hour and a half for my delivery of which I had to call in to query what was the delay.

I spoke to mahomed first who was blatantly rude and did not know when the refund will take place. Yes, my order was cancelled due to the rudeness of your staff. They insisted that my number was called of which i did not receive any calls on. Naeem was absolutely rude, i asked for a refund and he sed its not his problem that I didnt answer. If this is the way Debonairs staff is trained, then i rather spread my view across every platform. I was then told that the refund will be done by monday which i am ok with. What is not acceptable is the tone and manner he spoke to me. If i was not asking for a refund, i assure you the treatment would of been much more better. Im sure Naeem will come up with his own excuse and i am positive nothing will be done regarding the attitude received. Il just be sure to advise everybody i come in contact with of how rude service is given across debonairs...Yes, all of your branches will be blamed due to one rotten egg in your franchise.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply27 Mar 2018, 16:35
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***