Pathetic service - it's disgusting
The time is now 20h45 and my online order hasn't been delivered. Order processed 18h07 and I guess my mistake was paying online. My first time ever paying online my order wasn't delivered and when I called the shop the so called manager "Lilian" was very rude after speaking to a foreign national driver that was very rude too.
Why would I waste my precious airtime and energy following up on an order I have received? How pathetic?!
Never ever will I buy from these ****** anymore. I will do myself a favour by deleting my profile since my money has gone down the drain.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***