Pathetic service from Debonairs Midway Mews

I ordered a sub from Debonaires Midway Mews in Midrand on the 26 June 2019 at 20H53 , i only received my order at 22H07, Over an hour for a delivery. when the driver delivered the order, the order was cold and the driver couldn't do anything about it, tried contacting the Manager of that store 'Charles' for about half an hour as he should be available when orders go out, but i kept on getting cut off. this is not the first time. Service is pathetic from that branch.