JM
Jacques M
1 reviews | Active since Dec 2012
07 Jun 2019, 20:26
Pathetic service Debonairs Langenhovenpark.
We ordered pizzas from Debonairs in Langenhovenpark Bloemfontein on 07/06/2019 at 18:04 for delivery at our home not even 5 km from their shop. At 19:11 phoned to follow up. We will call you back. No call back.At 19:27 followed up again. Will call back. No call back. At 19:37 we called to cancel the order. We will never order from you again. With so many Take away businesses in the vicinity you will surely not be missed....... Good bye Debonairs we have moved on.
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
13 Jun 2019, 16:50Hi Jacques
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply13 Jun 2019, 16:50
Official
Hi Jacques
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***