Pathetic Service Debonairs

I placed an order at Debonairs Protea Glen Mall, and the service I received was extremely pathetic! On the 20th of March I placed an order on their App, the order was processed at 16:48, and I paid by credit card. The driver only called me after an hour, 17:50 confirming my address and telling me he was on his way to my location. It was at 18:22 when I called to ask for my order and they told me that the order has been sent out and they gave me an excuse for why it hasn't arrived as yet. I asked when I could expect my order and I was told that it will arrive in 10 minutes. At 19:25 the driver sent me 'please call me' when I called he told me that he was still delivering another order and that he will come to me next, and asked for directions again!! He sent another one ten minutes later telling me he is still unable to find the location I had to go out and meet him by the corner. The driver was extremely rude to me, and shouting. My order got to me at 19:40 ice cold with the dot black instead of it being red! The pizza was so dry and didn't have enough filling! I wrote to the customer service, on Tuesday I received a message telling me about my that I have a case. And again, on the 28th I received a text message telling me that they will close the case in the next 24 hours because they are unable to get a hold of me! When they didn't even try to call me, on that day I received a call from an unknown number, it rang for only 6 seconds!! Again today the I receive the same message about them not being able to get a hold of me. If this is Debonairs way of treating customers, then I am truly disappointed. Their service is pathetic, and they don't have empathy which is essential when dealing with customers. It's been exactly 17 days waiting for them to reply!