Pathetic Service

Ordered a pizza last night(20/11/2019) from Newlands West Debonairs and I received an incorrect pizza. This was an online order. I called your call centre and spoke to Sne, who dropped my call. Called again, spoke to Nonkululeko who eventually transferred me to Zinhle(said she is a team leader) who also couldn't help and dropped my call. Made a further two attempts and my calls were dropped. Tried again, spoke to Phumelele who then transferred me to Nomkhosi(said she is a team leader). She said to me she would contact the store and get back to me in 3minutes(this was around 20:30), I am still waiting for that call. I ordered a creamy chicken triple decker crammed crust and I received a standard large chicken and mushroom pizza crammed crust. I eventually had to drive to the restaurant to complain and have them rectify my order and my kids had to suffer and had a late evening. The service is appalling and your call centre is useless. Customers should have access to contact the restaurants directly. You spoiled my evening and if I hadn't paid online, would have cancelled that order.