LR
Lisa R
1 reviews | Active since May 2017
29 Dec 2019, 20:30
Pathetic Service
Hi
I ordered 2 triple decker pizzas which I had swapped the debonairs sauce for tikka sauce.
I received a dry and absolutely horrible pizza I ever ate it was the worse i ever gotten. There where no tikka sauce which i did pay extra for and to what i know the triple decker comes with cream cheese on the 3rd layer which was completely empty.
This is completely and utterly disappointing not forgetting the pizza was over baked.
Kind Regards
A very unsatisfied and upset customer
Helpful (0)
Replies (3)0
Replies (3)
Debonairs Pizza's replyOfficial
30 Dec 2019, 16:16Hi Lisa
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply30 Dec 2019, 16:16
Official
Hi Lisa
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
LR
Lisa R's updateReviewer Update
14 Jan 2020, 22:01I have still not received any feedback or a call is this really the service that's provided to customers
LR
Lisa R's update14 Jan 2020, 22:01
Reviewer Update
I have still not received any feedback or a call is this really the service that's provided to customers
LR
Lisa R's updateReviewer Update
20 Jan 2020, 07:11it is by far very sad with the poor effort put into actually keeping your customers happy, but I am happy to say I would never again support Debonairs.
Thanks
Thanks
LR
Lisa R's update20 Jan 2020, 07:11
Reviewer Update
it is by far very sad with the poor effort put into actually keeping your customers happy, but I am happy to say I would never again support Debonairs.
Thanks
Thanks