PATHETIC SERVICE

Good day, I want to start off by saying that I am disgusted by the pathetic service that I have received by debonairs westgate mall.

On the 30th May 2020 at 17:26 I placed a order. I only received my order at 20:00, right enough I understand that they are under pressure but also when calling the store they had switched off their phone system and their online tracker was not active. So how does one then follow on on your existing order? When it came to 19:00 and I haven't recieved my order yet I prepared my family supper, because of the lockdown restrictions I am then allowed to assume that they were no longer going to come and deliver my pizza because it is after 6 and they not allowed to trade any later than that.

Eventually at 20:00 the pizza guy arrived in such a rush, I asked him if he could come inside so that I could assess the pizza he told me that because of the lockdown he is not allowed to come in. I trusted him and the brand that my pizza would be in good order and I paid ( just remember at 8 clock it is dark already outside as we are in the winter period). When I came inside my house i saw that the pizza recieved was actually ice cold and it no longer had the hot or cold sticker on it.

The next day on 31 May I placed a telephonic complaint. Ever since then, I had received NO FEEDBACK from the store. Is this how you deal with all your complaints make people forget about it and then just move along?? What's the point of your customers then complaining if they recieve no feedback not even just a apology from the store!!! This is PATHETIC SERVICE!