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Nondumiso N

1 reviews | Active since Mar 2018

25 Mar 2018, 23:43

PATHETIC SERVICE @ DEBONAIRS GLENWOOD

Today at 19h25 i place an order at Debonairs Glenwood, and was told the food will be delivered in an hours time MAX, 2hrs later i phoned and the lady i spoke said she will check and she will get back to me - order came at 22h50!!!!!, this almost 4 hours later, PATHETIC SERVICE EVER......i would have been really stupid to accept the food, DEBONAIRS GLENWOOD - GET UR DUCKS ON THE RAW!!!!!!

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Replies (2)
Debonairs Pizza
Debonairs Pizza's reply26 Mar 2018, 10:56
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***

Debonairs Pizza
Debonairs Pizza's reply26 Mar 2018, 10:56
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***